Before returning any item, a Return Authorization Number (RAN) must be obtained.
Please, Contact Us in order to receive a Return Authorization Number. If costumer
send back any item without a Return Authorization Number, it will be refused, send
back to customer at his/her own expense and absolutely no actions will be taken by
RETURNS AFTER A THIRD DELIVERY ATTEMPT
Items returned to us by our carrier after a third delivery attempt will be considered
an Unwanted Item. If costumer want a new delivery, you will be responsible with any
new applicable delivery charges. See RETURN OF UNWANTED ITEMS.
RETURNS OF INCORRECTLY ADDRESSED ITEMS
Our system generates the shipping labels automatically from the information the customer
provide, therefore, Creative Stuff will charge the costumer a redelivery fee for
any package already sent and/or returned to us, that was shipped to an erroneous
address. If the customer Contact Us regarding an incorrect shipping address and the
package is still in our facilities your shipping information will be corrected at
RETURNS OF TRANSIT DAMAGED ITEMS
Immediate inspection is especially important when receiving delicate items.
All our shipments are insured. If a Customer receive any merchandise that has been
damaged during transit, Creative Stuff will help you with the claim process (see
WARRANTY). Returns of damaged during transit merchandise will be accepted ONLY if
it is notified within 72 hours of receipt and if all the documentation required by
us is provided within 30 days of the delivery date. For a better understanding and
managing of Customer specific situation, please Contact Us no later than 24 hours
after receiving the damaged merchandise and a Customer Service representative will
get back to you immediately to deal with the situation, assign the Customer a RETURN
AUTHORIZATION NUMBER (RAN) and help in the returning process. Please do not contact
the carrier unless customer wants to enter the claim process by themselves. We will
make the necessary arrangements with our freight company to take care of the problem.
Customer must document with pictures the damaged package or damaged merchandise,
in case of missing or stolen merchandise, customer must make a list of the missing
items, that could be done comparing what was received with the packing list, and
have it all ready to be sent when our Customer Representatives ask for it. Customer
must keep the received packages in case they are requested by the carrier during
the claim process. Customer must carefully repack the merchandise to be returned
when the Return Process is finalized.
If 30 days have passed and Customer have not provided the documentation required
by Us, case will be considered closed.
RETURNS OF UNWANTED ITEMS
There will be a 25% returning fee for any unwanted item. Shipping and Handling charges
are non refundable if costumer received free shipping the actual cost of shipping
will be deducted. Returns of unwanted merchandise will be accepted only if it is
notified within 72 hours of receipt. Customer must repack the merchandise to be returned,
make the necessary arrangements with the carrier of his/her choice and pay for all
the returning shipping charges (including insurance). Returned merchandise MUST include
the original Packing Slip, Purchase Order and Paid Invoice issued by Creative Stuff
(please, make copies for your records). If the unwanted product customer is sending
back arrives to our facilities damaged, Creative Stuff will inform the costumer via
e-mail that the item was received damaged and hold the product for 30 days . It is
the costumer’s responsibility to file a claim with the shipping carrier ( providing
insurance was paid and they determine they are responsible for the damages ) , and
instruct Creative Stuff concerning what to do with the damaged product . If Creative
Stuff has not received notification of response from the costumer within 30 days
, the item will be donated or destroyed.