You can feel safe shopping at Creative Stuff, we will maintain practices and procedures
designed to ensure the security, integrity and confidentiality of customer information.
All of our credit card transactions are secured using PayPal SSL Technology (Secure
Socket Layer), which begins before you give us any personal information, and remains
secure throughout your visit. Further, your credit card number is encrypted before
it is transmitted to PayPal system. Creative Stuff guarantees that your on-line transaction
will be secure, and that your credit information will be protected. We restrict and
limit access to customer information only to those employees of Creative Stuff, members
of the Creative Stuff family of businesses, and trusted service providers who need
it to carry out their business functions. We educate our employees about safeguarding
customer information and preventing its unauthorized access, disclosure, or use.
Creative Stuff will monitor and adopt, as appropriate, new technological improvements
that are designed to aid in ensuring the accuracy and security of customer information.
If you ever have any questions, please feel free to Contact Us.
HOW TO ORDER
Whenever you see a product you’d like to purchase, simply follow the prompts and
the item will be added to your shopping cart. From there, you can get back to the
store to keep shopping or go to check out and pay, At check out you will have a chance
to review and change your order, check your prices, see the shipping & handling charges,
discounts and taxes (if applicable), and your final cost. After your approval, you
will be prompted to provide your payment method and shipping information in order
to complete your transaction. Please print your Purchase Order and Invoice for your
records. You will receive an e-mail letting you know that your order has been finished
and is ready for shipping.
You can purchase direct from Creative Stuff using PayPal Website Payments Standard
where you can use your MasterCard, VISA, American Express, Discover or a PayPal account
without ever leaving our site.
Creative Stuff is required by law to collect all applicable sale taxes (state and
local), for deliveries made within the State of Florida. When you review your order
during the checkout process, you will see the sales tax charges (if any) applied
to the totals.
Your pieces will arrive in 2 to 3 days.
Refunds for Unwanted Products please read our RETURN POLICY carefully to avoid delays
and unnecessary expenses. Once the returned item has been received and verified to
have all original contents and packaging and confirmed to be free of damage, the
refund credit process will begin. Please do not request a charge back from your credit
card company during the return process. Due to the time it takes to resolve charge
back disputes, it is usually better to be patient and wait for the return process
to run its course. If a charge back has been submitted, we will not be able to credit
you for your return until the charge back mediation process has been completed. This
process can take up to 180 days.
Customers will be refunded via check from Creative Stuff. Refunds via check are typically
issued within 14 business days of final approval.
Items not eligible for refunds
Special purchases, including: clearance items, inventory sale items, custom quotes,
special discounts, etc.
Any item that has been installed, modified or used in any way.
Large orders: (Orders with an invoice total greater than $1,000).
Shipping and Handling charges are not refundable
Our pieces are inspected in several occasions, and are guaranteed to leave our facilities
in perfect condition. Creative Stuff warrants its products to be free of defects
in material and workmanship for 15 days from the shipping date. Creative Stuff is
not liable for misuse of its products. This warranty does not cover damage due to
abuse, neglect, alteration or return shipping. If you receive merchandise from Creative
Stuff that has been damaged during transit, see RETURN OF TRANSIT DAMAGED ITEMS.